Authors

Ethel C. Glenn
Marleen B. Ingle

Improving Listening in a Financial Aid Office

Abstract

As part of a major effort to improve its negative image among students and to raise staff morale, the Financial Aid Office at the University of North Carolina at Greensboro (UNCG) undertook a series of projects to upgrade its services. In addition, the office set out to become a "warmer, friendlier" place for student applicants. This article reports on one of the projects to improve the communication climate-a training program in listening which included personal videotaping of staff members, followed by feedback for the staff and a handout for students to help facilitate a more successful interview. While the overall effort continues, initial response to the changes has been highly positive.

Recommended Citation

Glenn, Ethel C. and Ingle, Marleen B. (1993) "Improving Listening in a Financial Aid Office," Journal of Student Financial Aid: Vol. 23 : Iss. 2 , Article 2.
DOI: https://doi.org/10.55504/0884-9153.1118
Available at: https://ir.library.louisville.edu/jsfa/vol23/iss2/2