Date on Master's Thesis/Doctoral Dissertation


Document Type

Master's Thesis

Degree Name

M. Eng.


Industrial Engineering

Committee Chair

Depuy, Gail W.


Hospitals--Emergency services--Quality control; Time management surveys


Kosair Children’s Hospital Emergency Department in Louisville, KY has been reporting low patient satisfaction, which could result in a decrease in revenue and patients for the hospital. Patient throughput times in Kosair’s emergency room have a significant effect on patient satisfaction. This thesis will evaluate the emergency room at Kosair Children’s Hospital through a time study. The time study analyzes value added time and non-value added time in the emergency room. The majority of the patient throughput time is non-value added time and needs to be minimized. Solutions to minimize the nonvalue added time and future studies to continuously improve the emergency room have been reported to administrators at Kosair Children’s Hospital for future implementation.