Date on Master's Thesis/Doctoral Dissertation
Civil and Environmental Engineering
Emergency communication systems; Water utilities
The purpose of the research is to assess the emergency communication messages that water and wastewater utilities used to correspond with the public during a crisis event. This assessment includes a review of data and disseminated messages provided by participating water and wastewater utilities. The work provides a coding procedure for quantitatively reviewing individual messages in a content analysis. This procedure shall be used for analyzing messages, developing trends and ultimately in deciding best management practices for message creation.
Hunt, Melanie Annette, "Emergency communications between water/wastewater utilities and their public and local governments procedure for message content analysis." (2008). Electronic Theses and Dissertations. Paper 655.