Date on Master's Thesis/Doctoral Dissertation


Document Type

Master's Thesis

Degree Name

M. Eng.


Civil and Environmental Engineering

Committee Chair

Rockaway, Thomas


Emergency communication systems; Water utilities


The purpose of the research is to assess the emergency communication messages that water and wastewater utilities used to correspond with the public during a crisis event. This assessment includes a review of data and disseminated messages provided by participating water and wastewater utilities. The work provides a coding procedure for quantitatively reviewing individual messages in a content analysis. This procedure shall be used for analyzing messages, developing trends and ultimately in deciding best management practices for message creation.