Document Type
Article
Publication Date
1-22-2023
Department
Libraries
Abstract
This article presents an analysis of student feedback received via formal biennial survey and informal post-it notes assessment, and advocates for the use of informal assessment methods to supplement formal methodologies. A biennial satisfaction survey and an informal post-it notes assessment were employed to collect data from library users and yielded comprehensive, timely, and actionable feedback from the students, faculty, and staff. Feedback received from the two assessment methods allowed the University Library of Columbus (ULC) to gain a greater understanding of user needs and preferences which was used to improve library spaces, resources, and services to increase user satisfaction. While each method has advantages and disadvantages, combining varied assessment methods helped the ULC to gain a more holistic understanding of its users and provided a rich set of actionable data. Furthermore, student feedback is a valuable tool for library advocacy and outreach to both the university community at large and administrators.
Original Publication Information
Grote, L.; Dill, E; Hardin, J. (2023). Tell us what you really think: implementing a mixed-method approach to library user assessment. Journal of New Librarianship, 8 (1), 1–19. https://doi.org/10.33011/newlibs/13/1
ThinkIR Citation
Grote, Lidiya; Dill, Emily; and Hardin, Jennifer, "Tell Us What You Really Think: Implementing a Mixed-methods Approach to Library User Assessment" (2023). Faculty Scholarship. 944.
https://ir.library.louisville.edu/faculty/944
DOI
10.33011/newlibs/13/1
ORCID
0000-0002-8611-8872
Comments
This is an Open Access article distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.