Date on Capstone

3-2026

Document Type

Capstone

Degree Name

D.S.W.

Degree Program

Social Work, D.S.W.

Committee Chair

Golder, Seana

Committee Member

Winters, Andrew

Committee Member

Archuleta, Adrian

Committee Member

BrintzenhofeSzoc, Karlynn

Committee Member

Rhema, Susan

Author's Keywords

burnout; ACEs; resilience; hospital staff

Abstract

This study addresses the critical issue of staff turnover at Baptist Health Floyd, where rates exceed national hospital averages. While prior research connects burnout to workplace stressors, less is known about the role of adverse childhood experiences (ACEs) and resilience among hospital staff. Understanding these relationships is essential for improving workforce stability and patient care outcomes. A cross-sectional survey design was used, with convenience sampling of hospital employees and providers (n=207). Data were collected via a Qualtrics survey using validated instruments: the Maslach Burnout Inventory (Maslach et al., 2016), the ACE questionnaire (Felitti et al., 1998), and the Brief Resilience Scale (Smith et al., 2008), along with sociodemographic variables. Statistical analyses included univariate and bivariate techniques. Findings indicated moderate-to-high levels of burnout, with significant relationships among burnout subscales. Resilience was inversely correlated with emotional exhaustion and depersonalization. ACEs were prevalent (36% reporting ≥4 ACEs) and showed a weak but significant relationship with emotional exhaustion. Implications for leadership and education include adopting trauma-informed approaches, enhancing resilience training, and fostering supportive work environments. Such strategies can improve staff well-being, reduce turnover, and strengthen healthcare organizational performance.

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